Candidatei-me online. O processo levou 5 dias. Fui entrevistado pela Bank of America (Orlando, FL) em mai. de 2010
Entrevista
I applied online and received a call from the recruiter about 2 days later. She told me about the phone interview and what to expect. The phone interview was two days later, and it was about 30 minutes. The friendly woman asked about my future plans, my past work/school experience, and we did a short role-playing exercise about how I'd deal with a customer who wanted me to go against a privacy policy. Then I set up the interview for the following week. I have yet to do it (it's tomorrow!) but supposedly I'll be doing role-playing and receive a series of questions about past customer service experiences (good, bad, etc.)
Perguntas de entrevista [2]
Pergunta 1
Describe a time when you went above and beyond to help a customer
Candidatei-me online. Fiz uma entrevista na empresa Bank of America (Wheaton, MD).
Entrevista
The first conversation was over the phone with the recruiter. Then they connected me with a branch manager for an in person interview. I had a third interview at another location an then got the job offer.
It was short. I did a phone interview and the. I did an in-person interview. It was short. Phone then in person. It was short. First phone, then in person.
Fiz uma entrevista na empresa Bank of America (Dallas, TX).
Entrevista
The interview was very straightforward and simple, they didn’t ask too many unusual questions and the questions they did ask were easy to answer. The total time was less than an hour, and I was able to make another appointment by the end of the workday.
Perguntas de entrevista [1]
Pergunta 1
They asked about my previous experience in dealing with unruly customers.
