Standard forms are used for all applications and all interviewees have same process to go through. There are two interviews, screening and differentiator. Questions are repetitive and often cover same aspects of customer care, presentation and so on.

The interview took place at their head office for a total of roughly near an hour. It started off with them getting to know me and delved into my CV, each point of experience which was on my cv they wanted me to explain for around 2-3 minutes and then began asking questions of how I would deal/feel in different scenarios. They were both extremely friendly and welcoming from the start and very interested in what I had to say.