Submitted a resume online and got an email to schedule an interview about 3 weeks later. First interview was 1:1 with the GM of the branch with an opening. Interview was very structured with a set list of questions and the standard time for questions at the end. I was able to engage the interviewer after she asked her list of questions and we ended up having a nice conversation. She seemed a little uncomfortable with the interviewing process. But when we started talking like people things were much more comfortable. Pretty standard questions, why should I choose you over the other candidates, what is your approach to customer service, what is your background with beer/coffee/wine, nothing really engaging so you have to make your answers count and incorporate lots of personal info and anecdotes.

The interview process was very easy and pretty fun to tell you the truth. I had one phone interview which took roughly 20 min then I went into the store and had an in-person interview which took about 30-45 min. Then I was shown around the store.