When you walk in they tell customer service that you have an interview and they will tell you to wait for the hiring manager. When the hiring manager arrives they will talk to you a small room and ask you a series of questions. Ex. Tell me about a situation where you worked with a angry customer, tell me about a time when you worked as a team etc.

I was excited to interview for a regular position after working there seasonally. Looking back, having to interview for a job I already had should have been a clue as to how disorganized things were. Hopefully it was just the store I interviewed at, and not the company as a whole.