Started off with a phone interview. I think this is just a screening to make sure that you aren't a totally clueless person and are enthusiastic about the company. That evening I was scheduled for an in house interview for the following week. Their office is great. Very modern, beautiful set up, lots of energy. I was interviewed by a manager and global customer support team leader. I looked over this website before going in and thankfully they asked exact questions that people had listed. ie- why bloomberg? what are your strengths/weaknesses? what is the difference between good customer service & great customer service... Things went well and I got an email that evening that I will be interviewed by the head director a few days later via phone call since she was located in London. Well, I guess things didn't go so well with her because a week later I got a rejection email! Ohhhh the joys of job hunting! But just staying 100% enthusiastic and pro excellent customer service is key!! good luck.