Let me start off by saying Box does not not hire MBAs for any Customer Success functions. I wish I would have known that ahead of time and saved myself some disappointment. I was lucky to find a great current employee to do an informational with me. She was so awesome and also referred to the CSM role after a few exchanges. A week after she submitted me, I received an email asking to schedule a screen. The screen was on a Friday and it was quick. I got 4 questions (see below) and then had the opportunity to ask some of my own. The recruiter followed up with some HR type questions (salary, location, timeframe) and mentioned that I would hear back by the middle of the next week about next steps. On Tuesday, I received a canned email saying that I did not match "hiring needs." I later found out that that it was most likely because I was considered to be overqualified with my MBA. It's worth mentioning that once you're rejected, they don't reconsider you for 6 months to a year. Every Box employee who I have interacted with has been super nice. I'm really disappointed that I was eliminated just for my education even though I had self selected into the function, which gets me on the path of where I want to end up. The 4 questions I got were: Walk me through your resume Why Box Have you used Box before Difference between Box and its competitors