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      British Airways

      Parte da empresa International Airlines Group

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      Buscas relacionadas: Avaliações da empresa British Airways | Vagas da empresa British Airways | Salários da empresa British Airways | Benefícios da empresa British Airways
      Entrevistas da empresa British AirwaysEntrevistas do cargo de Customer Service Representative da empresa British AirwaysEntrevista da empresa British Airways


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      Entrevista para Customer Service Representative

      6 de dez. de 2016
      Funcionário(a) sigiloso(a)
      Slough, Berkshire, South East England, England
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela British Airways (Slough, Berkshire, South East England, England) em nov. de 2016

      Entrevista

      Initially there was an online application form followed by an assessment. Putting yourself in different scenarios and how you would react. There was a telephone interview which lasted 25 minutes. Questions such as how have you resolved a difficult situation. They told me I passed at the end of the phone call and sent an email to choose the date and time of the assessment centre interview. This lasted 2.5 hours. Was held at Holiday Inn. Lots of waiting around and about 30 candidates. They then invited us in to a room explained what the day involved and introduced British Airways as a company and what to expect in this role. At the end we had another form to fill out with 6 questions which was timed at 7 minutes. and they also explained the uniform requirements. We had 5 to a table and 1 assessor. We were given laminated sheets each, which we could only read once they promoted us to. We had to act out and resolve the scenario with the assessor on a one-on-one basis as we were called to the back of the room in turn. We was also asked to read part of the instructions to check clarity in our speaking manner. Once all candidates on the table had taken their turn, (there were 6 tables) we were handed out more laminated sheets each with a 'caption' which we had to define and pitch to the rest of the group on our table one at a time whilst being assessed. All notes I made were collected at the end of each task. I received a call 2 days later informing me of being successful in the assessment process. Now there are 2 vetting stages (references, crb...) which will take about 1.5 month.

      Perguntas de entrevista [1]

      Pergunta 1

      There are 2 old ladies trying to check in. A line of business class passengers is beginning to form behind them. One lady has an expired passport. you are due at the executive lounge in 5 minutes. How would you deal with this situation?
      1 resposta
      16

      Outras avaliações de entrevista de vagas de Customer Service Representative da empresa British Airways

      Entrevista para Customer Service Representative

      27 de fev. de 2025
      Funcionário(a) sigiloso(a)
      Heathrow, England
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa British Airways (Heathrow, England).

      Entrevista

      Pretty easy and straight forward , simple five questions regarding customer service, last more than fifteen minutes minutes , most of them are scenario questions refelecting on your pervious experience.

      Perguntas de entrevista [1]

      Pergunta 1

      How you will deal with diffrent ethnicity people
      Responder à pergunta

      Entrevista para Customer Service Representative (CSR)

      21 de mai. de 2024
      Funcionário(a) sigiloso(a)
      Noida
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa British Airways (Noida).

      Entrevista

      The process was smooth and fast. The HR were very supportive. They answered each and every doubt and made sure that the interview is aligned according to my convenience. The salary and timings and every other benefit is up to the mark.

      Perguntas de entrevista [1]

      Pergunta 1

      Why do you want to join the organisation and what do you know about it.
      Responder à pergunta
      3

      Entrevista para Customer Service Representative (CSR)

      22 de ago. de 2023
      Candidato(a) sigiloso(a) à entrevista
      Heathrow, England
      Oferta recusada
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 6 meses. Fui entrevistado pela British Airways (Heathrow, England) em ago. de 2023

      Entrevista

      I applied online. Completed a couple of online assessments. Then I waited 6 months for an interview. The interview was via teams and included a couple of scenarios to go through and provide your feed back.

      Perguntas de entrevista [1]

      Pergunta 1

      What makes you want to work for British Airways?
      Responder à pergunta
      1