3rd party recruitment process Easy questions Most of the interview was based on role play. So you dealt with a client looking to make a change to his trip. A few general questions about customer service and asked for some examples of experience in dealing with difficult situations

1. On line application - Very basic - Just Fill Form - Attach CV 2. Telephone Interview - Why do you want to be a customer service - Why do you want to work to British Airways-Exemplos of difficult Customer service experience you had to hold. 3. Assessment Day - Basically they introduce the company (salary,schedule,etc) Group interaction, multiple questions