The interview process was really good, different to what I have experienced before. First I was invited for an assessment day with a group of other candidates and after impressing the management at that I was offered a second interview. This was more nerve wracking but it was what I expected, competency based questions. I would just ensure you have many examples in your head that you can provide. After the interview I was given a scenario and I had to take a role play telephone call, if you have this after your interview just make sure that you ask the caller questions... something I wished I had rembered. The interviewers will know you will be nervous so don’t let that worry you too much. I was interviewed by 3 lovely ladies who made me feel at ease and helped me along when I needed it.