This was a very thorough interview process, made up of 5 stages.
The first stage was a video interview/chat with the internal recruiter who asked general questions about myself and my past work experience. This was really informal and super friendly. This took about 20 minutes
After this, I had to do a written/Numerical assessment... nothing to worry about, just some basic maths skills questions (you can use a calculator) and a set of questions (mainly situational type) to answer.
Next was another video with 2 senior members fo staff. This was your more typical type of interview, getting to know you but also asking how you'd handle certain situations, how well you work under pressure, your strengths and weaknesses. You are asked some questions where they like you to give examples from previous experiences of how you handled challenging scenarios or examples of when you provided excellent customer service.
Again, the 2 members of the team that interviewed me made it very relaxed, gave time for me to speak and seemed to be enuinely interested in getting to know me and what I had to say. This took about 30 minutes
This was then followed by a role play exercise. The set up here was a customer phoned quite unhappy as money was taken out of her account without her realising and wanted to cancel her upcoming order. I had to respond to this situation as I would to a customer. This took about 10 minutes.
Lastly, a final interview with the Head of People and Head of Customer Love. Again, your typical interview type questions, scenario questions and also some questions about mend my interests etc.
Once again, really friendly people and there were a few more questions this time and the interview lasted about 1 hour.
I enjoyed the interview process. Whilst it did take nearly 3 weeks, it was nice to see how they really wanted to get to know me. They took a real interest in getting to know me as a person as well getting to know how I would deal with certain situations.