1. Phone call (30 mins) - focus on culture and motivation i.e. why Butternut, why the role 2. Written task (4-5 hours) - given a lot of mock data on why customers pause and retention numbers, then asked two questions: i) analyse the data and come up with ideas to improve retention, ii) broad question on how you'd recommend growing revenue (new product / new markets) 3. F2F interview with Hiring Manager (1 hour) and Head of People (30 mins) - review the task submitted, and broad competency-based questions with Hiring Manager, and values-based questions with Head of People 4. F2F interview with Co-Founder (1 hour) and Head of Finance + Head of Sales (1 hour) - combination of competency, motivation, values with the Co-Founder as well as mental arithmetic / problem-solving (nothing too tricky!) and some more specific role-based questions e.g. unit economics with Head of Finance / Head of Sales