Phone call then in person interview. The guy was friendly and so was the atmosphere. He basically explained the job while asking contextual questions/my opinion on the matter. The main think he tried to assess was basic understanding / ability to speak clearly / motivation for the job.

I applied through a recruiting session at my university. First interview was on campus, lasted about 30min. Be prepared with notes about the company's background, roles, history, mission statement. Lots of behavioral questions about past job experience and other questions about competitiveness. Come prepared with two questions about the companies culture, two questions about the role, two questions about the company, and two questions about the interviewer. The first interview is all about if you did you're homework or not. The second interview took place at C.H Robinson's office in Chicago. From the second you walk through those doors they are testing you. Don't be on your phone while waiting in the lobby and treat the receptionist properly. You shadow an employee on the customer side and the carrier side of the business; Ask them lots of questions! After shadowing there are two more interviews with a role play exercise.