All of the interview process happened over the phone. Asked questions that gave the interviewer an idea of well you work in a team and personality. I originally was offered the position for a customer advocate but then was offered something a little bit more hands on (the role no longer exists). It was a different time. In 2021 a lot of the positions were remote. In 2022 all remote positions were called back the actual offices. I'm not sure how the interview process has changed.

Contacted via text on the interview process, and information was not clear on the interview process. Was not sure whom I was texting, and when I asked for a name, the individual did not provide a name so assumed I was texting chatbots. Texts claimed I would be interviewing in person with 2 hiring managers, however, after the interview ended with the 2 hiring managers ended up interviewing a separate time with higher-ups with a total of 4 people and for a total of an hour for the combined two interviews. Maybe this process didn't apply to everyone, but I did not appreciate the under-communication.