Candidatei-me por indicação de um funcionário. O processo levou 3 semanas. Fui entrevistado pela CIBC (Toronto, ON) em set. de 2014
Entrevista
there was first a phone interview.
thent the hiring manager had a face to face interview after a week's time.
they had called and asked if i would accept the offer.
then had a group orientation after i accepted the offer.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Perguntas de entrevista [1]
Pergunta 1
How would you approach on specific customer problem etc