Candidatei-me online. O processo levou 6 semanas. Fui entrevistado pela CIBC (Winnipeg, MB) em jan. de 2013
Entrevista
I applied through the CIBC website and didn't hear anything for a few weeks. I decided to call the branch and asked to speak to the manager. She was unavailable so I left a voicemail and the next day I received an email from HR for a phone interview. About 3-4 days after the phone interview the hiring manager called me for an in-person meeting. Following that meeting, I was offered a job about a week later, but it took nearly 4 weeks to actually start working.
Perguntas de entrevista [1]
Pergunta 1
Very basic, focused on past experience working in a retail environment. Phone interview was purely behavioural questions.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Perguntas de entrevista [1]
Pergunta 1
How would you approach on specific customer problem etc
