Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela CIBC (Toronto, ON) em jun. de 2021
Entrevista
30 minute phone call with multiple questions. Starting with questions regarding the experience, continues with behavioural questions and ends with role play. After the first round of interviews you advance to second round which is a an hour long video call with hiring manager
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Perguntas de entrevista [1]
Pergunta 1
How would you approach on specific customer problem etc
