Candidatei-me online. O processo levou 5 dias. Fui entrevistado pela CIBC (Calgary, AB) em mai. de 2015
Entrevista
So far I have been only through the telephone interview. HR was very easygoing and polite. At first she asked some questions about my availability for work and training, then told me about the job itself. Then she asked some questions based on my resume (where and when I had worked) and found out some details about my previous job responsibilities. There also came a number of behavioral questions. The interview lasted for 25 minutes.
Perguntas de entrevista [1]
Pergunta 1
- what CS is about, the responsibilities of CSR;
- how you learnt about this position;
- why you want to work for CIBC;
- the last time you went out and beyond to help a customer;
- a time you made a mistake and the outcome;
- a time you had to announce unpleasant news to a customer;
- if you happened to work on several projects at a time;
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Perguntas de entrevista [1]
Pergunta 1
How would you approach on specific customer problem etc
