Candidatei-me online. O processo levou 4 meses. Fiz uma entrevista na empresa CIBC (Ottawa, ON).
Entrevista
Asked usual interview. Customer service role play. If you are bilingual, there will be a french conversation. And role play about this too. Try to avoid using the word “no” when role playing as an employee.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Perguntas de entrevista [1]
Pergunta 1
How would you approach on specific customer problem etc
