There was a recorded video interview first, then I was invited for an in-person interview. I liked getting to take the tour before the interview. However, I got the impression that they have either a turnover problem or an attitude problem on the staff: a significant chunk of time in the interview was devoted to asking me how I would keep the job "interesting" after the repetition of giving the tour got boring. They kept pressing on that and I was puzzled, because I didn't know how to answer before actually having experience performing the job. Finally, it left a bad taste in my mouth because they firmly did not validate parking in their own parking deck for interviewees, and I was never contacted after the interview.

The video interview was very short and simple with only 6 or 7 questions total. It gave you two chances to answer. The time to prepare and read the questions did seem rather short as the questions were very long.