Telephone interview only--consisting of basic skills review. There was no additional in person interview. I had a second interview with a junior manager--which consisted of her outlining the on-boarding process. This is not a professional position, and is suitable only if you live in an isolated area, need an additional position to list on a resume, and are willing to put up with inadequate management.

Easy and conversational. They wanted to know why I would like to work there and my customer and about what experience in customer service I had previously. The interviewer was very friendly. I had one brief phone interview and then an in person interview with my future manager.