There is virtual simulation. It is timed and you must not close the screen . At times it was a question you had to double check . I have now moved on to the phone screen portion.
Perguntas de entrevista [1]
Pergunta 1
How comfortable are you dealing with upset customers?
Fiz uma entrevista na empresa CVS Health (Fort Lauderdale, FL).
Entrevista
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Perguntas de entrevista [1]
Pergunta 1
Describe a time when you had to handle a difficult call
Candidatei-me online. Fui entrevistado pela CVS Health (Richmond, VA) em mar. de 2026
Entrevista
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
