They give you a run down of different scenarios to see how you would react to customers special requests or questions. A lot of “what if” scenarios. As long as you answer (with common sense) and give a good attitude about giving the help and not seem rude, you’ll get the job. The more open availability (mainly closing and weekend shifts) the more likely you will be chosen.

Fairly easy done with the store manager who wants to know how you would react or what you would do in certain situations. How you would interact with the rest of the team etc