Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela CVS Health (New York, NY) em mar. de 2023
Entrevista
Unnecessary and unrelated questions. You have to take a quiz to ensure you can read insurance information to explain copays or lack of insurance coverage (audio, then answer questions). This is followed by “teamwork” questions and where you prioritize helping others in the customer service department over helping the customer.
Perguntas de entrevista [1]
Pergunta 1
If I am helping a customer and a teammate needs help, would I help my teammate immediately and put the customer on hold, would I tell my teammate to find someone else, would I tell my teammate to speak to a supervisor or would I call my customer back to help my teammate.
Fiz uma entrevista na empresa CVS Health (Fort Lauderdale, FL).
Entrevista
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Perguntas de entrevista [1]
Pergunta 1
Describe a time when you had to handle a difficult call
Candidatei-me online. Fui entrevistado pela CVS Health (Richmond, VA) em mar. de 2026
Entrevista
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
