There were two rounds of interviews. The first interview was with the technical Team members, who wanted to understand my technical background and skills. I was tested on software security and authentication, database concepts and SQL, and customer services experience. Since this job was mostly a tier-2 support role, there was a customer service component when explaining technical solutions in layman's terms. The second interview was with upper level management to determine if I was a good fit for the Team. They were striving for adding diversity in ideas and approaches and adding new skills to the Team.