Yes. in my cureent role We noticed a recurring issue where certain authorizations (auths) were failing during submission due to intermittent network issues on the healthcare provider’s side. These failures were not being automatically retried, which meant we had to resubmit them manually—resulting in delays, increased workload, and provider dissatisfaction. I conducted a root cause analysis and confirmed through system logs and network trace data that the failures were linked to transient network disruptions, not system errors on our end. I escalated this to our Business Analyst and System Architecture teams, and recommended enhancing the system logic to include an automatic retry mechanism. Specifically, I proposed adding five retry attempts for failed auths, spaced out at short intervals, to allow time for the provider's network to recover. This would reduce the need for manual intervention and ensure a smoother, more resilient process. The solution was implemented, and since then, we’ve seen a significant drop in manual resubmissions and improved turnaround times on auth processing. It also reduced incident volumes and improved stakeholder confidence in the system’s reliability.