The hiring process took two weeks and I was interviewed at the Norfolk office in Oct 2013. The whole process started with telephone interviews from different people and the face to face interview took like 3.5 hrs. Interviewed with HR representative, dept head and supervisor. I also did campus tour and listened to a sample phone call. They make you feel you are being considered or a good fit.

First was a Zoom interview w/ recruiter. If you move in then it's two in person interviews on the same day with different hiring managers. Standard STAR format questions. They give you a tour of the campus and offices to give you a sense of the working environment.