Candidatei-me por indicação de um funcionário. O processo levou 3 meses. Fui entrevistado pela Capital One (Richmond, VA) em dez. de 2014
Entrevista
I applied for the position through a referral from someone I knew already working at Capital One. After submitting my application, about a month later I got contacted by a recruiter to schedule a phone interview. The phone interview lasted about 15 minutes, they asked general questions about my previous employment as well as behavioral analysis questions. I was then contacted a couple weeks later to come in and do an interview in person, the person interviewing me was the director of the department and she was very friendly and welcoming. I was offered the position about a week after the interview. The whole application process was rather lengthy. I applied in about September of 2013 but didn't start until the end of January 2014.
Perguntas de entrevista [1]
Pergunta 1
They asked me to tell them about a time where I had to give "bad news" or information that a customer wasn't happy with and explain how I relayed the information and what reaction I got from the customer.
I just spent my whole night completing an assessment for what seemed like a call center role, only to be rejected immediately after answering personal questions about my high school education, age, and when I started providing for myself. It felt incredibly uncomfortable and awkward. This experience was violating, and to top it off, I got immediately denied by a computer and told to apply again in 6 months. I won’t be doing that.
Perguntas de entrevista [1]
Pergunta 1
Behavioral, age, education, call center, answering phones, data entry.
Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Capital One (Richmond, VA) em abr. de 2024
Entrevista
AI Overview
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When interviewing for a Capital One customer service role, expect questions about your experience handling difficult customers, resolving complex issues, going above and beyond for clients, and demonstrating strong communication skills
Perguntas de entrevista [1]
Pergunta 1
Describe a situation where you had to deal with an upset customer and how you resolved the issue.
Candidatei-me online. Fui entrevistado pela Capital One (Richmond, VA) em mar. de 2022
Entrevista
Very simple and straightforward. There is multiple interviews that try to see if you are the best fit for the specific job. Ask you questions about your past experience and how you used it to grow in your work ethic
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time when you handled a challenging situation.