1. How do you define customer service? 2. How do you improve an unsatisfactory customer experience? 3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem. 4. How do you respond to a customer's question for which you don't know the answer? 5. How do you handle a customer who complains about a known issue with a product or service? 6. Describe a mistake that you made handling a customer service issue and how you mitigated it.

The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.

Online interview with camera Answering questions that are shown on the screen I think it's actually kind of nervous than talking to real person face to face . . .