Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa Cathay Pacific.
Entrevista
Received phone call within 24 hours for an interview the following week:
1) Arms reach test
2) Group discussion + assessment
3) Role play group assessment
4) English assessment (computer based)
Around half made it through to the final interview - they really try to throw you off guard on this one, but apparently the trick is to smile through whatever
Perguntas de entrevista [1]
Pergunta 1
You said you were committed to Cathay, but you checked that if you did not get this position you would not consider being ground staff - why?
Candidatei-me por meio de uma faculdade ou universidade. Fiz uma entrevista na empresa Cathay Pacific (Hong Kong).
Entrevista
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Perguntas de entrevista [1]
Pergunta 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
Candidatei-me online. Fui entrevistado pela Cathay Pacific (Hong Kong) em jan. de 2026
Entrevista
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Perguntas de entrevista [1]
Pergunta 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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