Invited to a group interview. An HR rep and a floor supervisor eventually do an individual interview. They also have you do a quick test with some Legos to see if you can instruct someone (as if you were on the phone) to build something in Legos properly. Then you need to pass a background check and a drug test that you go do on a specific day between the interview and the first day of training. It's fairly easy since turnover there is high.

Online application, online knowledge testing, group interview and then account specific training