Dishonest group. Don't apply unless you have sales experience and a bubbly personality. Best advice if you do give Certus a chance to go to the assessment day just be confident and energetic. Ensure your elevators pitch is definetly 30 secs and talks about u being hard working and examples of ur achievements telling them what you can bring to Certus. Tell them u are hungry for the job. Ensure you are articulate and dress professional not saucy. Listen and speak alot in the group more than most people if you can else you will get drowned out. If u fail, get into call centre jobs through agency work as that will give u experience. Maybe do door to door sales or get retail sales or a car dealership intern/experience for 6 months. You can really talk about your achievements if you do these sort of jobs. Switching from nanny or struggling actress with a degree won't get you in to recruitment so easily it will take maybe 50 failed interviews and by then u run out of companies. If u interview for 10 and get no where then stop and do call centre work for 6 months or a year then 're apply for recruitment with other organisations u didn't attempt the first set of 10 organisations.