Interview process consisted of an initial screening call with the Director of Operations, followed later by an additional in-depth video call interview that lasted about an hour. Our first chat was relaxed but structured and covered both the personal and professional. This was as much a vibe check as it was a formal interview and I felt I got a good feel for how Checkpoint operates. Third round consisted of a 45 minutes interview with the existing Manager of Customer Experience and a CSR. Questions were primarily centered around management style and employee development techniques. Forth and final round was an in-person visit/tour of the office and a lowkey coffee chat with the leadership team. Overall, the process was structured and well thought out, but casual enough to allow all parties to get to know one another a bit. I felt prepared to make an important decision, as one should. The process spoke directly to the intention, authenticity, and comradery of the entire team.