I first had a phone interview with a recruiter in New York. She originally forgot about our call so we had to reschedule after I waited by the phone for 40 mins. If and when you pass the phone interview you have to do a 30 minute exercise case study which you are required to time yourself (there is no timer). If you pass the case study you will be asked to come into the office where you will be greeted by front desk and interview with three people via skype in a conference room including the head of the department. You will then interview with three people in the office. One will be your colleague (who made a point to mention to me she wanted to take on another role) red flag! They will all ask you a lot of situation questions regarding client challenges you may come across every day and role play is included.