The interview process for a Co-op team member role started with an online application where I explained my experience and motivation for the job. After that, I completed an online assessment designed to check if my values matched the Co-op’s, which included scenario-based questions related to teamwork and customer service. Once I passed the initial screening, I was invited to an interview, either in person or online, with the store manager. During the interview, I answered questions about how I would handle difficult customers, work with different team personalities, and manage stressful situations. The questions were mostly based on real-life scenarios and focused on behavior and character, such as providing examples of when I delivered excellent service or resolved a conflict. After the interview, I was contacted about the outcome and, if successful, received an electronic contract followed by routine pre-employment checks.

Situational online assessment followed by in person interview. Pretty Straight forward the questions that you are asked are the same as the pdf you receive in your emails when you are notified about the interview.