It was very comfortable and almost informal, there was one other person interviewing with me - a group interview of sorts. The store manager and an associate manager were interviewing and we all were sitting in a circle. They asked us both questions and sometimes would ask one question for one of us or they would ask the same question to us both. They wanted to know what kind of experience we had and if we were able to conduct ourselves socially, and feel comfortable talking to customers. One major point they made in our discussion was how we would handle a stressful and difficult situation, such as a distressed or angered customer. The only negative part of the experience was the not knowing an answer immediately, and actually taking several weeks before I got one. Happily it was yes, but I felt it took more time than was necessary to get back to the candidates in letting them know their status.