Applied online and got a response a couple of weeks later. Had initial phone interview with recruiter and later with Head of Support. Got invited to an on-site interview with four team members. In between the interviews I had lunch with potential co-workers to learn more about the company and position. Setting was welcoming and comfortable for an interview.

Began with a phone interview and then scheduled an in person interview for the next week. After that interview, scheduled for one more day of interviews. Generally easy questions, this is an entry level job. Everyone was extremely helpful and positive about the company. They were interested in where you see yourself in a few years as I can guess this is not a job people hold for many many years.