2 week process. 1st interview is with HR rep & team lead or coach. 2nd interview is with department head. Mock scenarios of crisis calls. Straight forward customer service. Retain of information. Knowledge of tech savvy.

A recruiter reached out via LinkedIn. We had a short talk about the pay $17 for PT and $19 for FT, encouraging me to apply for the position. Had an interview 11/26 that was a little over 30 minutes. She wanted to know how I react in crisis calls. It should be noted this company only takes 2% of crisis calls, most are generally intake and referrals to guide clients to resources. which lasts 12 minutes. They send over all the needed equipment and have certain start dates, with a 3 week MANDATORY training. She sent me the Shift list for part-time: Mon - Fri 8:30a - 12:30p CST GS or GC (20 hr week)PT Mon - Fri 10:00a - 2:00p CST GS or GC (20 hr week)PT Mon - Fri 2:00p - 6:00p CST GS or GC (20 hr week)PT She informed me of the next steps being an assessment online that lasted 18 minutes; she sent over information from the interview and assessment results to the team lead who decides to schedule a second interview. I got a rejected email 11/29.