Applied for employment and went through 3 phone interviews 3 online videos interviews and 2 on-site / in person interviews over a two month period. The phone interviews and video interviews went great with a high level of professionalism as well as being very personable. The members conducting the onsite / in person interview, however, lacked every sense of professionalism and could even be described as downright rude. The interviewing management team where 15 minutes late to start the interview and when the interview did get underway, no introductions were made by the interviewing team. The interviewers would not look me in the eye and shot obvious glances at each other while I was answering their questions. The worst of these offenders being the person who claimed to be the "Site Director". Only after answering their questions did I get a chance to ask who I was speaking to and the positions they held within the company. (I might add that this information was provided by the "Site Director" rather than the 3 others conducting the interview as well). If the goal of your site is to create a great customer experience, good management should lead by example. From day one (the interview) you are setting the tone for what your employees will project in that position. Expect nothing less than gruff, rude and short responses to your customers as they have only been shown exactly that from their supervisors who have in turn seen that same behavior from their management team. The goal should be to provide the level of friendly and professional customer service in an interview of the employees you would like to represent the company you work for, which my personal interview did not provide.

First there was a phone screening with the talent acquisition manager. He was very relaxed, and very experienced. Then, there were 3 in-person interviews on two different days. The first interview was with two people who had recently been promoted. The questions were prepared and the interviewers took turns taking notes. They were all situational-based questions. The second interview was a little more relaxed with a more senior manager, and the third was with the head of the call center.

The interview process was quite lengthy. It began with an initial telephone interview/screening. Once I passed this step, I was scheduled to take two computerized assessments in the Human Resource department for Personality and Skills Test. The step was to meet with the reporting manager and call center director. After finally meeting with the reporting manager and director for a panel interview, I was offered the position with a correspondence in the mail. The entire process took three months to finalize.