Candidatei-me online. O processo levou 3 semanas. Fiz uma entrevista na empresa Comcast (Woodridge, IL).
Entrevista
There were 3 stages to interview. One phone interview, An online Test to pass, and then a face to face. The whole process did take a long time. After you are hired you have to go through 8 weeks of training and they really do not give what is needed to understand what you are actually signing up for.
Perguntas de entrevista [1]
Pergunta 1
What was the toughest customer facing experience you have had?
Candidatei-me online. Fiz uma entrevista na empresa Comcast.
Entrevista
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa Comcast (Tacoma, WA).
Entrevista
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Perguntas de entrevista [1]
Pergunta 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?