There was a basic knowledge test administered, and a phone interview a few weeks after. There was no response after the phone interview, until 30 days after the phone review at which point they asked for an in-person interview. Basic customer service questions were asked.

They have a orientation where they tell about the company benefits, also tell you about Comcast's history and their stocks and revenue. They provide a vehicle and give an idea of the procedures prior to the interview process. Once you interview they mostly go on a one on one basis.