Filled out an application online, a few days later received an email with link to take an online assessment. Assessment was a personality test to see if you are a good fit for customer service and a online interactive test where you answer four customer service calls and you have to pick the correct response.[ Be prepared to write down names and account numbers quickly and then to type into simulated software.] I no for a fact I blew one of the simulated calls, but evidently that did not disqualify me, because I received a call 2 days later for a telephone interview that lasted about 20 minutes. This was basically to talk about your customer service experience and to ask some basic customer service questions. (You don't need call center experience, however they are looking for experience dealing directly with the public. Next, I was scheduled for an face to interview with a call center manager that took 30 minutes. [ More questions about how you would resolve different customer service problems.] Most of the questions are just common sense solutions. The next day I received a telephone call offering me the job. From application to job offer took 3 weeks.
