Filled out an application online, two days later I was sent a personality quiz / call center tryout. Three days after that I was called to schedule a phone interview which led to an in person interview. The in person interview lasted around 4 hours where they brought in around 20 of us to fill 14 positions for a training class, we had to watch a video and then we were taken individually for interviews, after my interview the lady asked if I could wait for a minute where she left the room with the training supervisor , they came back in and asked if I would be willing to meet with another supervisor which I agreed to, I was brought into a room with several other interviewees and then met with a man from HR. They called the next day to offer the position. The whole process took around two weeks.