First round of computerized testing with basic analytical and comprehension questions. Took around 2 to 4 hours to complete everything. If you pass the first round, you will be scheduled for customer simulations. It involves listening to a series of actual calls from customers and you are supposed to reply in the same way.

Much like the other person that reviewed for the CSR position, you will go through two testing. First is the general career test that consist of 5 parts: a) general knowledge; b) comprehension & problem solving; c) numerical computation; and d) written expression e) perception, memory and concentration. It wasn't hard at all although you are given a time limit for each part. The second part of the testing is a computer coaching interview. Basically you are given scenarios of what can happen when a customer calls. You are given a headset and the computer records your response to each statement or question. Again, not hard and you have given more then enough time to complete this. The employees at this testing site were VERY professional. They answered all questions politely and made you feel very comfortable even though you were about to take a critical test. Now onto the third and final part of the testing, the structured interview. This test consisted of 90% scenario questions. They have several sheets of paper with scenario questions and in total I would say about 30 questions and they would ask you for examples from either work, school or life. Unfortunately I did not qualify although I answered all of the questions in favor of customers while doing what was best for company. The two interviewers which consisted of a male and female, which I felt were unprofessional and several times during the interview, covered up there faces with the question papers and talked amongst themselves, giggling. They didn't even take a look at my resume or my work experience even though I have 4 years with customer service. You will only get one shot at this and if you fail, you cannot reapply for the CSR position ever again. As a electrical engineer student, hoping to get my foot in the door and work on the field for Con Edison after I graduate in a year, I felt I was robbed of my chance and opportunity to work in this great company because of the two interviewers. All I can say is good luck to all of those who are going for the structured interview. I would rate this interview process easy but due to the unprofessionalism that I have encountered during the third part of the interview I would have to rate this as difficult.