Applied on LinkedIn. Received email to online test. Steps outline for the process on the page it takes you to: 1, Basic Fit - (5 mins) -Some really basic questions 2, Psychometric - (15 mins) -Logic questions ( 1, 2, 4, 7, what comes next? That type) -Some very strange English questions with very obscure words I've never heard in a professional setting. 3, Language - (10 mins) -Listening to audio clips and reading them back. 4, Skills Assessment - (10 mins) -Technical questions of varying degrees of difficulty and relevancy to the position. 5, Real Work - (5 h 15 mins, 2 tests) -Test 1 -3h 30 mins test involving SQL (Having to install SQL Server for the test) -Test 2 -1h 45 mins test with customer tickets "The responses will be evaluated using these criteria: 1. Did the agent understand the problem the customer was experiencing? 2. Did the agent provide the correct response to the ticket to progress it towards resolution? 3. Is all communication clear, concise, and helpful?" 6, Interview - (15 mins) 7, Offer 8, Onboarding - (15 mins) The sheer amount of time needed is crazy even if this was the only position you were applying to. This position is a $30k/year position for customer service. 6+ hours of tests for the CHANCE to be the person customers yells at for a company's fault. The interview itself, a video interview with the head of the department I was applying to, was very pleasing. A very nice person, plus the contrast of the rest of the process, it was a breath of fresh air. The process wasn't difficult, except for a handful of questions throughout. It was just long. After the offer they also needed a background check.