There is an online application followed by two online tests. The first test is basically a personality test("if you found a wallet on the ground what would you do?") The second online test consists of mock calls where you select how you would answer customers. After that you are called for an interview. There is a brief interview then the same day you take another two tests on site. The first test is some sort of IQ test. The second consists of more mock calls where you actually speak your responses into a headset. You're then given a second longer interview if you pass the tests(usually the same day). During the second interview they ask you some questions to gauge your knowledge of technology and also how a call center works. You're usually notified a few days later if you get the job.