Phone interview; went over resume and reasons for applying, general standard questions. Very nice HR rep and not too rushed like a lot of other telcom reps are. Got back to me very quickly (next day) after applying.

Virtual interview at first to see if you can easily navigate through the CSR portal and can answer basic questions about the interactions. Then if you pass you get an interview with HR, which consists of why did you quit your last job or why do you want to start a new one. Then you have an interview with a manager that is more relaxed is more about your personality and they ask you to pitch a sale something like that