Thank you for your comment and feedback. The first call is a shorter one to get a bit more information beyond the CV/application and give candidates a chance to ask some initial questions. The second stage is a competency/technical interview - going into more depth on a candidate's experience and any relevant technical skills (followed by a final stage, our values interview). We will take your feedback on board and see if we can be clearer about the different stages of the process. Our talent team work together closely to provide a smooth and consistent experience, and to keep candidates updated as quickly as possible, so while we would prefer to keep a single point of contact, sometimes multiple members of the team will be in touch during the process. We're working in a flexible, hybrid way and many of our jobs are suitable for remote working within the UK - so we don't go into specifics beyond confirming the working arrangements of the role.