Candidatei-me online. Fui entrevistado pela Delta Air Lines (Salt Lake City, UT) em out. de 2016
Entrevista
I applied on the Delta Air Lines website and the process was fairly easy! I received a call setting up a phone interview, after which I was contacted for a personal interview.
Perguntas de entrevista [1]
Pergunta 1
Tell us about a time you had to escalate a customer service issue you were involved in? What were you unable to handle and why?
Fiz uma entrevista na empresa Delta Air Lines (Atlanta, GA).
Entrevista
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Fiz uma entrevista na empresa Delta Air Lines (Singapura).
Entrevista
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Perguntas de entrevista [1]
Pergunta 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Perguntas de entrevista [1]
Pergunta 1
How would you handle a customer who's been forced to take a different flight from one they've booked.