I applied online on 10/2 and on 10/22 I got an email asking me to complete a portion of the application I over looked. Then on 11/29 I received a call from a 00 number asking if I'm still interested in the position. The woman asked for my passport info and then asked me 4 questions about how I would handle it:
1. Intoxicated passenger wants another drink.
2. Toddler running down aisle, a passenger is upset about it and the parents don't care.
3. Baby is asleep on floor in front of parents who refuse to wake up. Seatbelt sign is on.
4. Passenger wants a meal that is not available.
Once I passed these series of questions she asked if I would like to continue or reschedule. I rescheduled since she actually suggested that. So the next day 11/30 a woman from 00 called me. The questions were:
1. Tell us a time you had an angry customer and how did you handle it?
2. Tell us a time when you had to sway the point of view of others.
3. Give 2 examples of someone being dishonest with you.
4. Tell us a time you had to work in a fast paced environment.
When I answered those she then asked me to hold so she could finish her notes and then she said someone should contact me and good luck with the process. I thanked her and wished her a good weekend. Now I am currently waiting to hear back. I hear you get a denial email or a call to continue the process. I want the call!
Perguntas de entrevista [1]
Pergunta 1
Tell us a time when you had to sway the point of view of others.
Fiz uma entrevista na empresa Delta Air Lines (New York, NY).
Entrevista
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Perguntas de entrevista [1]
Pergunta 1
Name a time you had to deal with an upset customer?
Fiz uma entrevista na empresa Delta Air Lines (Atlanta, GA).
Entrevista
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
Candidatei-me pessoalmente. Fiz uma entrevista na empresa Delta Air Lines (Atlanta, GA).
Entrevista
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Perguntas de entrevista [1]
Pergunta 1
tell us about a time you had to deal with a difficult coworker?