Candidatei-me online. O processo levou 7 semanas. Fui entrevistado pela Delta Air Lines em out. de 2013
Entrevista
Applied for in October 2013. Answered some questions online, then invited to take an online personality assessment of 70 questions. Then invited to complete a full application and waited to be contacted. I was called back 10 days later, asked some scenario questions and invited to schedule a phone interview in the near future or do it straight away.
Perguntas de entrevista [1]
Pergunta 1
I was asked 4 scenario questions - 1/ if a toddler is running up and down aisles, parents don't control and someone complains, what do you do? 2/ child asleep on floor when start of heavy turbulence. Parents reluctant to wake child, what do you do? 3/ On a delayed flight, pax frustrated, customer becomes irate when you don't have his meal preference, what do you do? 4/ Drunk pax asks for more alcohol, what do you do? I answered these OK I guess as the interviewer then said I could schedule a phone interview or just do it right away (which I chose). 1/ Describe a difficult customer, how you dealt with them etc. 2/ describe when you had a difficult situation to resolve, how did you do it? 3/ Describe a successful situation, what you did, did you enjoy it? 4/ Describe TWO situations where you saw someone being unfair or underhand, what did you do and what was outcome.
Fiz uma entrevista na empresa Delta Air Lines (New York, NY).
Entrevista
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Perguntas de entrevista [1]
Pergunta 1
Name a time you had to deal with an upset customer?
I just received my invitation to do the virtual interview. This will be my first virtual interview. Does anyone have any suggestions? Or any questions that I should be ready for?
Perguntas de entrevista [1]
Pergunta 1
I have not done my interview yet. Just preparing for it and it made me create a question to be able to see what others are posting.
Fiz uma entrevista na empresa Delta Air Lines (Atlanta, GA).
Entrevista
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Perguntas de entrevista [1]
Pergunta 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.